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REPORTING HUB FOR MERCHANTS OF SIGNATURE CARD SERVICES

MERCHANTINFO

 
 
 
 
 

Frequently Asked Questions


Q: Once I run a charge, how long does it take for the money to show up in my business checking account?

A: There are many factors that can determine when you receive these funds, including your business type, the method by which you accept credit card payments from your customers, when you close your deposit batches, as well as posting policies of your bank, to name a few.

We realize how important it is for you to receive your funds as quickly as possible, so contact us if you experience any funding issues and we will see if we can adjust your account structure to speed up this process for you.

 

Q: A merchant account with Signature allows me to accept VISA, Mastercard and Discover cards. How can I accept American Express?

A: The ability to accept all card types gives you a competitive advantage, and adding AMEX to your card acceptance options is a wise business decision. To apply for AMEX, you can either call our Customer Service department at 800-631-3072 or you can log into our online Merchant Resource Center here at merchantinfo.com.

 

Q: What is a monthly minimum?

A: Great question! A monthly minimum fee is the minimum amount of fees that Signature Card Services will charge if you don’t process any credit card transactions in a given month.

 

Q: What is CVC, CVV2 or CID codes?

A: The CVC or CVV2 is a three-digit code following the signature box on the back of VISA, Mastercard or Discover Cards. This code is an additional layer of protection in preventing credit card fraud. CID is a similar, four-digit code for American Express cards and it is located on the front of the card.

 

Q: Am I in a contract with Signature?

A: Yes. Like all merchants that process credit cards in the United States, your ability to accept credit cards is contractual. If you need help determining the terms of your agreement with Signature, please call us at 800-631-3072.

 

Q: Can I review my statement online?

A: Yes. Your monthly statements are available at our online Merchant Resource Center located at www.merchantinfo.com. Please contact our Customer Service department at 800-631-3072 if you need help locating the statements and/or to receive your login credentials.

 

Q: What are chargebacks and how will they affect my business?

A: A chargeback occurs when a consumer makes a purchase and afterwards disputes or questions the charge with their bankcard issuer. Usually, this happens because the customer is unable to resolve the issue with the merchant. The bankcard issuer then contacts the processor (Signature) and the processor in turn requests that the merchant provide documentation related to the disputed transaction. The burden of proof lies on the merchant to verify the validity of the transaction and the satisfactory delivery of service or product. The merchant must respond in ten business days to verify the purchase.

Chargebacks can affect your business because they cost you time and money. They could also negatively impact your processing reputation and limit your ability to accept credit cards.

We can help you minimize your exposure to risk of chargebacks, so please call our Risk Prevention department at 800-631-3072 to learn how to protect your business from chargebacks and/or how to handle them when they occur.

 

Q: How can I reach a customer that used their credit card at my store?

A: You might be able to retrieve their phone number through your customer’s bank. You can access their bank information by contacting our Customer Service department at 800-631-3072.