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REPORTING HUB FOR MERCHANTS OF SIGNATURE CARD SERVICES

MERCHANTINFO

 
 
 





 

Welcome Aboard!

You can now start processing your credit card transactions with Signature Card Services.



Who We Are

Signature Card Services is your provider for credit card processing. We have been serving merchants just like you since 1997, and look forward to helping your with all of your electronic payment needs.



What Happens Now?

After you have processed your first batch of transactions, your funds will be deposited into the checking account you provided us with your merchant application. Depending on when you closed your batch, and on how fast your bank processes ACH deposits, your funds should be available either the next business day, or the business day following that.



What You Should Have Already Received

Upon your approval, you were sent a Welcome Letter in the mail. That Welcome Letter contains important account information, terminal quick-reference guides, window decals, and terminal stickers. If you have not received your Welcome Letter within 2-3 days of your approval, please contact us and we can send a replacement.



How You Can Reach Us

We provide you with award-winning telephone customer service from 7:30am - 6:00pm, PT, and can answer any question you have about deposits, transactions, and terminal questions or issues. Our toll-free number is 800-631-3072, and, when you call that number, you will always reach a live operator, and not a confusing and frustrating automated system. Should you have problems with your terminal before or after our customer service hours, we also have a 24-hour help desk that you can call. That number is located on your terminal sticker, included with your Welcome Letter. You can also retrieve that number from our Merchant Resource Center, merchantinfo.com. We are also available via email at support@signaturecard.com.



Welcome Kit

We've prepared a Welcome Kit for you with important information about your processing with us plus answers to some Frequently Asked Questions. To view your welcome kit click here.



MerchantInfo.com

We have an online Merchant Resource Center available to you, located right here at merchantinfo.com. To establish your access to the site, you will need your merchant number, and checking account information from the voided business check you provided us in your original application package. When ready, click the Reporting link on our homepage.



Email

Our system monitors your activity and can alert you of any discrepancies or issues that might occur during your normal credit card processing. To receive these emails, make sure to add the domain signaturecard.com to your safe senders list. That way you'll be sure to get all of our important email notifications.



Tips

Make sure you receive the lowest possible rates on your processing by closing your batch every day. We can even set-up your terminal to automatically close your batch at a specific time each day. To enable this handy, money-saving feature, contact us at support@signaturecard.com.



Other Services

We offer a variety of other services to help you lower costs and take advantage of the latest technology. With our additional services, you can:

  • Lower your costs by accepting PIN based debit cards; all you need is a pin pad that we can provide
  • Stop making those daily runs to the bank to deposit checks; deposit paper checks electronically
  • Offer your customers gift cards, customized with your business' logo
  • Reward your loyal customers with customized loyalty programs
  • Get access to fast cash for improvements, new equipment, temporary hiring, or other investments in your business with our cash advance products
  • And we offer a variety of additional services for our internet merchants, including the ability to accept multiple currencies, and alternative payment methods


For more information on any of these additional services, check out the Payment Products page of our corporate site, www.signaturecard.com, or call us at 800-631-3072.